Henry Lopez Matos

Highly effective and goal-oriented industrial engineer with 12 years of experience as a quality/validation professional in the medical device, pharmaceutical, insurance and electronics manufacturing industries, with 6+ years in Operational Excellence and continuous improvement. At Rowe Laboratories, in a Cross-functional Team Leadership implemented process improvements using Six Sigma management techniques that reduced lot size by 40% and improved production throughput by 55%, and saved USD$58k using DMAIC methodology to reduce cost due to customer dissatisfaction on failure sealing test. Presented Online Payment Processing Efficiency findings at Ros Insurance and Consulting.

Highly effective and goal-oriented industrial engineer with 12 years of experience as a quality/validation professional in the medical device, pharmaceutical, insurance and electronics manufacturing industries, with 6+ years in Operational Excellence and continuous improvement. At Rowe Laboratories, in a Cross-functional Team Leadership implemented process improvements using Six Sigma management techniques that reduced lot size by 40% and improved production throughput by 55%, and saved USD$58k using DMAIC methodology to reduce cost due to customer dissatisfaction on failure sealing test. Presented Online Payment Processing Efficiency findings at Ros Insurance and Consulting.

• Provided guidance and support to operational management by identifying opportunities to optimize processes, using 360 process analysis: data, process and people.
• Presented 1 project: Online Payment Processing Efficiency.
• Prepared 3+ workload studies: work-analysis reports by collecting, analyzing and summarizing information and data collected.
• Helped 3+ business units to redesign processes by identifying VA/NVA activities. 
• Created 6 service survey report per quarter: Gave support to the areas that did not meet the quality level (e.g., low NPS); Detected weak points of the client and inefficiencies of the process using the CX methodology. 
• Provided leadership and guidance to over 6 team leaders communicating the findings to implement and apply Operational Excellence tool to solve problems and train employees working towards goals.

Key achievements:
❖ Increased appropriate collection management efficiency by 53% by applying Lean & Six Sigma methodology and developing ensuring adherence to new Standard Operating Procedures (SOP’s).