nicholas jonas

I have 2 1/2 In call center experience in both sales and customer services portfolios, the major campaign i worked for was Comcast(xfinity) of America, there i did retention as well as updating customers account and providing the highest quality care services to meet QA standards.

WORK EXPERIENCE

*LA ROMAINE SECONDARY SCHOOL

Office Assistant (OJT)

April 21th, 2009- September 4th 2009

            Responsibilities:-

• Maintaining a calendar and set up meetings
• Handles client inquiries by phone or email
• Send out request information
• Making travel arrangements
• Taking transcription and handling correspondence
• Handling day to day office work like filing and other domestic work

*SAMSUNG ENGINEERING CONTRACTOR LIMITED(ULSD PROJECT)

Document Controller (QA/QC Department)

February 3rd 2011 – October 12th 2011

Responsibilities:-

• Control Request for Inspection (RFI) Status
• Manage Transmittals and Letter that are Incoming and Outgoing
  • Manage Information related to Welder Status and Matrix
• Control Various Disciplines Isometric as well as (Piping) Weld Map’s drawings
• Organize Inspection and Test Reports for Various Disciplines
• Maintain Document Storage room
• Take Minutes at Meetings
• Help out In Day to Day Activities
• Use Grid Software (EDMS & FMC)
• Submit Daily Reports
• Help in Preparations of Test Packages
• Input relevant NDE data  on FMC
• Help in preparing and maintaining of Method Statement Information 

*KERCON SERVICES LIMITED

Customs Clerk

March3rd 2012 – October 2018

    Responsiblities:-

• Preparing Client documents to meet Customs and Excise requirement
• Preparing Client documents to meet Bureau of standard and Licensing Office requirement
• Help develop and implement policies and procedures for better quality management   
• Acquire drafts and certified cheques for payment of duties and other taxes
• Update and Maintain record keeping of clients history 
• Plan and Coordinate Transportation Arrangements 
• Gather releases from Shipping Company so that deadlines are meet
• Help out In Day to Day Activities
• Input of Shipping Information on Asycuda Software for Payment of Duties as Required by Customs and Excise Policies.
• Procure Relevant Stamps and Approvals from Custom and Excise to Clear Cargo.
• Validate Shipping Information are Correct and are to the standards of the laws of Import & Export 
• Prepare Shipping Bills and other Relevant Documents for Export
• Use the Navis system to make appointments for Container pick up and Drop off
• Co ordinate the release of Documents for examination and Delivery.

*SOLID SOLUTION GLOBAL LTD.

Call Agent (Road Side Assistance) DR

13th Feb – 1st July, 2020

• Call Tow Services and schedule for service to be provided
• Call Customer and Give Update on Eta and Name of Service Provider and any extra cost.

*VIXICOM LLC.

Sales Representative (Comcast)

1stDec 2021 – 30th May 2023

                        *Calling Current Customers that were disconnecting to find out             

                        why and offer better promotion to keep there business (DINA)

                        *Engaging in Potential Markets to get customers to join Comcast                business (NON SUB)

                        *Help upgrade customers promotions and build better customer                  services

                        *Help colleges learn how to use the system and build packages 

• Mathematics                         -           Grade 2
• English Language                -           Grade 3
• Social Studies                       -           Grade 3
• Geography                            -           Grade 3
• Human and Social Biology -           Grade B (GCE)
• Certificate in Computerized Peachtree Accounting
• Certificate in Computer Studies 
• Certificate in Wed Development in (PHP,HTML,SQL,CSS,JQUERY)
• Certificate in Human Resource Management
• Certificate in OSHA Health & Safety (General)
• Certificate in Entrepreneurship 
• Certificate in Project Management
• Digital Marketing Certificate 
• Graphic Designer ( Filmora, PhotoScape, Photopea, Blender)
• Custom Clerk Badge (Apprentice Level)