Descripción

About us: VoiceTeam

We care about delivering trustworthy and innovative outsourced services while fostering well-being.

Our commitment extends to our clients' satisfaction, employees' growth and well-being, sustainability, and community development.

Core Values

• Engagement
• Integrity
• Excellence
• Adaptability
• Teamwork

Role Description: Customer Service Agent

Join our team in the Santiago de los Caballeros office as a Customer Service Agent. As a Voicer Agent, you'll engage in various customer interactions, including sales, customer service, or back-office support duties.

This multifaceted role entails handling phone calls, chats, or business processing tasks with precision and professionalism.

We expect you to deliver outstanding customer service or meet sales objectives, ensuring seamless task execution tailored to the specific account assigned.

Key Responsibilities:

• Handle phone calls and chats with customers
• Provide sales and customer service support
• Perform back-office support duties

Qualifications:

• Strong customer service orientation
• Proficiency in computer skills
• Fluency in English
• Ability to thrive in a team-oriented environment and collaborate effectively

What We Offer:

• Lunch allowance
• Childcare subsidy
• Fully paid supplementary insurance
• Annual bonus based on company performance
• Monthly activities
• Career plans
• Psychological assistance subsidy