Associate Telephony Engineer (BB-4F2FE)

Encontrado en: Neuvoo DO


Job Summary:

The IP Telephony Engineer supports the planning and implementation of our

enterprise IP telephony infrastructure and deployment. Responsibilities include technology

development and research, infrastructure design, engineering of network-based telephony

services, level-2 and level-3 technical problem management. Much of the work of the IP

Telephony Engineer will be project-based. Coordinates with other groups within Corporate IT

to resolve multi-disciplinary issues—specifically with the WAN and LAN engineers on

technical issues that span these domains. Works independently with vendor-partners on

technology issues, services and products.

Essential functions:

  • Cisco VoIP Move/Add/Change
  • Supporting end- users with new installs and troubleshooting of devices and applications over the phone and using remote software.
  • Maintain and accept ownership of assigned help desk tickets, documenting all activities performed in resolving issues.
  • Provides incident response and problem management support for IP Telephony systems.
  • Provide outstanding customer service (Align with Service First).
  • Telephony system administration and troubleshooting
  • Work with Vendors and project coordinators to support telephony systems install at remote sites.
  • Provides input towards the development and implementation of IP Telephony procedures related to engineering, architecture, security, interoperability and operations.
  • Under the guidance of higher-level engineers, researches software and hardware issues
  • related to the company’s IP Telephony infrastructure.
  • Plans, configures and implements remote office IP Telephony infrastructure including, and limited to, Centralized SIP Site Conversions.
  • Performs other tasks, as required, in support of the enterprise IP Telephony infrastructure and operation.
  • License or Certificates:

  • Minimum CCNA Certification preferred
  • Education:

  • AA/AS Degree or equivalent work experience
  • Experience:

    Employees entering this job will typically have 1-2 years of relevant IP Telephony

    experience; or solid (5+ years) experience in some area of information technology, such

    as desktop support, help desk, data center operations or telecommunications


    Knowledge & Skills:

  • Working Knowledge of Cisco Communications Manager preferred
  • Working Knowledge of Cisco Unity Connection preferred
  • Fundamental knowledge of Microsoft Active Directory
  • Fundamental knowledge of LAN/WAN communications
  • A customer oriented attitude
  • Excellent troubleshooting skills
  • Ability to remote control desktop and install software preferred
  • calendar_todayhace 1 día

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