Sales Operations Supervisor - San Francisco de Macoris - VoiceTeam

Sales Operations Supervisor

The Sales Operations Supervisor is responsible for leading a team of sales representatives to achieve revenue targets, enhance customer acquisition, and ensure operational efficiency. This role involves monitoring sales performance, coaching team members, and optimizing sales processes.

Key Responsibilities:

• Supervise and motivate a team of sales representatives to meet and exceed sales goals.
• Monitor key sales metrics, including conversion rates, revenue growth, and client acquisition.
• Conduct regular coaching sessions and training programs to enhance team skills and product knowledge.
• Implement strategies to boost productivity and maintain high engagement levels among the team.
• Work closely with Workforce Management (WFM) to ensure adequate staffing levels and schedule adherence.
• Identify sales process inefficiencies, conduct root cause analysis, and implement improvements.
• Ensure accurate data entry and proper documentation of customer interactions in CRM systems.

Qualifications

• Bachelor's Degree in Business Administration or a related field. Additional certifications in sales leadership or management are a plus.
• Minimum 2 years of experience in the call center environment (Sales Telecommunications preferred).
• Proficiency in CRM tools, sales tracking software, and Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with sales analytics, forecasting, and pipeline management.
• English: Minimum B2 level (C1 preferred).
• Spanish: Strong verbal and written communication skills.
• Strong ability to motivate and inspire a high-performing sales team.
• Excellent negotiation and persuasion skills.
• Ability to work under pressure in a target-driven environment.
• Strong problem-solving and strategic thinking skills.

Benefits

• Competitive salary with commission and performance incentives.
• Performance Incentives
• Meal allowance
• Childcare subsidy
• Fully paid supplementary insurance
• Full psychological assistance on-site
• Annual bonus based on company performance
• Access to a cooperative savings plan
• Career Development: Clear pathway to managerial roles, training programs, and internal promotions.