Technical Support Supervisor - Distrito Nacional, Santo Domingo, Dominican Republic
hace 4 días

Job summary
Hire Horatio is looking for a proactive, technical Team Lead to guide a team delivering premier support for SaaS and EdTech clients.Responsibilities
- Team Leadership: Coach and mentor specialists to exceed performance, quality, and SLA targets.
- Technical Escalation: Resolve complex or sensitive technical issues as the primary escalation point.
- Performance Tracking: Monitor metrics and workflows to identify trends and optimization opportunities.
Descripción del trabajo
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