Technical Support Supervisor - Distrito Nacional, Santo Domingo, Dominican Republic

Solo para miembros registrados Distrito Nacional, Santo Domingo, Dominican Republic, República Dominicana

hace 4 días

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Job summary

Hire Horatio is looking for a proactive, technical Team Lead to guide a team delivering premier support for SaaS and EdTech clients.

Responsibilities

  • Team Leadership: Coach and mentor specialists to exceed performance, quality, and SLA targets.
  • Technical Escalation: Resolve complex or sensitive technical issues as the primary escalation point.
  • Performance Tracking: Monitor metrics and workflows to identify trends and optimization opportunities.

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