Help Desk Analyst - Santiago
hace 3 semanas
Job summary
This role is primarily responsible for ensuring the process to manage incidents and requests to support users by providing appropriate equipment and access to systems and data in a timely manner.Responsibilities
- Provide first and second tier support to PC users on multiple hardware platforms and operating systems
- Provide assistance to mobile device users
- Troubleshoot problems to resolution or escalate to Supervisor, Tier 3 support or other departments when necessary
Descripción del trabajo
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