Senior Account Manager, BPO - Santo Domingo, Distrito Nacional
Sólo para miembros registrados Santo Domingo, Distrito Nacional, República Dominicana
hace 1 mes
* Este rango salarial es una estimación realizada por beBee
Job summary
The Senior Account Manager will be responsible for overseeing strategic client relationships, ensuring the successful delivery of outsourced services, and driving growth opportunities within assigned accounts.
Responsibilities
- Serve as the primary point of contact for key BPO clients, managing day-to-day communication and fostering long-term partnerships.
- Develop and execute account strategies aligned with client objectives and company goals.
- Oversee the delivery of services across multiple processes (customer service, sales, back office, technical support, etc.), ensuring compliance with KPIs and SLAs.
- Collaborate with Operations, Workforce Management, and Quality teams to ensure optimal service delivery.
Qualifications
- Bachelors degree in Business Administration, Marketing, Management, or related field (Masters preferred).
- Minimum 57 years of experience in account management or client services, with at least 3 years in the BPO sector.
- Proven track record managing large or complex accounts (preferably Fortune 500 or multinational clients).
Descripción del trabajo
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