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Santiago de los Caballeros

    Customer Service Specialist - Santiago, República Dominicana - Reclutamiento DR

    Reclutamiento DR
    Reclutamiento DR Santiago, República Dominicana

    hace 4 días

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    De jornada completa
    Descripción

    • Provide exceptional customer support via email.
    • Address customer inquiries, concerns, and issues in a professional and timely manner.
    • Ensure accurate and efficient processing of customer orders and requests.
    • Collaborate with cross-functional teams to resolve complex customer problems.
    • Maintain a thorough understanding of company products, services, and policies.
    • Document and track customer interactions in the CRM system.
    • Proactively identify and suggest improvements to enhance the customer experience.
    • Uphold a positive and customer-centric attitude in all interactions.
    • Meet and exceed performance metrics related to customer satisfaction and response times.
    • Stay informed about industry trends and updates to better assist customers

    Requirements:

    • Excellent communication skills, both written and verbal.
    • Strong problem-solving abilities and attention to detail.
    • Empathetic and patient demeanor when dealing with customer concerns.
    • Ability to work in a fast-paced environment and adapt to changes.
    • Previous customer service experience preferred.
    • Familiarity with CRM systems and basic computer skills.