- Provide exceptional customer support via email.
- Address customer inquiries, concerns, and issues in a professional and timely manner.
- Ensure accurate and efficient processing of customer orders and requests.
- Collaborate with cross-functional teams to resolve complex customer problems.
- Maintain a thorough understanding of company products, services, and policies.
- Document and track customer interactions in the CRM system.
- Proactively identify and suggest improvements to enhance the customer experience.
- Uphold a positive and customer-centric attitude in all interactions.
- Meet and exceed performance metrics related to customer satisfaction and response times.
- Stay informed about industry trends and updates to better assist customers
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Empathetic and patient demeanor when dealing with customer concerns.
- Ability to work in a fast-paced environment and adapt to changes.
- Previous customer service experience preferred.
- Familiarity with CRM systems and basic computer skills.
Customer Service Specialist - Santiago, República Dominicana - Reclutamiento DR
Descripción
Requirements: