Rosmery Marte Heredia

Over 10 years of experience in the organizational area, back office functions, and data analysis, highly organized and detailed- oriented which allows me to manage my time effectively and assure that all the tasks are completed on time and to a high standard, I'm also proficient in Microsoft office, excel, HHA, internet browsers.

Psychiatric & Psychotherapy and Associates (PPA) Position held: Secretary (4 years). Responsibilities: Scheduling, confirming, and capturing appointments; Patient Files creation, Organization, and Update; redaction of letters, invoices, and other documents by therapist’s request; telephone exchange with patients and providers.

 Call Center pross/ National Debt Relief project Position held: Quality assurance monitor (3 years). Responsibilities: Evaluating calls from customer services and sales agents.

 Amigos y Familia SRL. /Friends and Family home care services Position held: Administrative Assistant/ Attendance department (2 years). Responsibilities: Operating the call dashboard, working alongside coordinators, sending emails to authorization and retention dept, for follow-up.

Finished college and obtained a degree in business management.